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If You Need To Return Your Bike Trainer
Cascade Health and Fitness LLC wants our customers to be fully satisfied. At the time of purchase, please make sure you understand the return policy from the vendor where you are making the purchase. You will need to return the item to the place of purchase in order to receive a refund/exchange and must abide by their return/exchange policy.
If purchasing from Cascade Health and Fitness direct, please contact us within 30 days of purchase to initiate a return. Please call our customer service department at 425-402-4062 for instructions. You will need to ship your return product in its original packaging for protection or another equivalently protective form. Upon arrival to our facility the unit will be inspected and assuming it is non-damaged we will refund your product purchase price. Please note the customer is responsible for all shipping charges and assuming it is non-damaged we will refund your product purchase price. Please note the customer is responsible for all shipping charges.