Q: Do I have to assemble my bike trainer?
A: No, your trainer comes fully assembled.
Q: Can I see your Bike Trainers or rollers in stores?
A: No, we sell our bike trainers and rollers direct which is how we are able to provide our amazing prices.
Q: Do I pay sales tax?
A: We do not charge you any sales tax unless you are having your unit shipped to Washington State.
Q: Is there a charge for shipping?
A: No, FREE SHIPPING is included on orders in the contiguous United States. Free Shipping offered on Bike Trainers and Rollers only. Accessories shipped without a trainer will be charged shipping.
Q. How long does delivery take from the time I place my order?
A: Generally deliveries will be made within 7-10 business days. If you live in a remote area, it may take a few additional days.
Q: Do I have to be home to accept delivery?
A: No, you do not need to be home for delivery.
Q: Do you ship to Canada, Alaska or Hawaii?
A: Yes – but an extra charge will apply. Please call our customer service extension for more information.
Q: Is my warranty transferable?
A: Like most manufacturers, our warranty is not transferable. It is valid only for the original purchaser.
Q: Who is Cascade Health and Fitness?
A: Cascade Bike Trainer is a division of Cascade Health and Fitness. Our management team has over 25 years in the Health and Fitness Industry.