FREE SHIPPING
LOWER 48 STATES ONLY*
Toll Free 855-402-4062
Customer Service | M-F 9-5 PST
Contact - View Cart -

FAQ

Q. Do I have to assemble my bike trainer?

No – your trainer comes fully assembled.

Q. Do I have to assemble my group exercise bike?

Yes – some assembly is required – tools are provided

Q: Can I see your Bike Trainers or Group Exercise Bikes in stores?

A: Yes, we are adding dealers weekly so check our dealer locator.

Q: Do I pay sales tax?

A: We do not charge you any sales tax unless you are having your unit shipped to Washington State.

Q: Is there a charge for shipping?

No – FREE SHIPPING is included on orders in the contiguous United States.

Q. How long does delivery take from the time I place my order?

A: Generally deliveries will be made within 7-10 business days. If you live in a remote area, it may take a few additional days.

Q: Do I have to be home to accept delivery?

No – you do not need to be home for delivery.

Q: Do you ship to Canada, Alaska or Hawaii?

A: Yes – but an extra charge will apply. Please call our customer service extension for more information.

Q: Is my warranty transferable?

A: Like most manufacturers, our warranty is not transferable. It is valid only for the original purchaser.

Q: Who is Cascade Health and Fitness?

A: Cascade Health and Fitness was founded to bring you the best performing fitness products, at the best prices. Our management team has over 25 years in the Health and Fitness Industry.